Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that's redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.
Evermore is Orlando's ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando's first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we've crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.
If you're excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!
Key Responsibilities:
- Telephone Operations: Manage all incoming and outgoing calls through the Private Branch Exchange (PBX) system. Answer calls promptly, professionally, and in a friendly manner, adhering to the resort's communication standards.
- Professionally manage incoming phone calls, chats, and emails, directing inquiries to the appropriate departments or providing accurate information as required
- Call Routing: Direct calls to the appropriate resort departments or personnel, including front desk, housekeeping, concierge, and room service, while maintaining accuracy in routing.
- Guest Assistance: Assist guests with inquiries, room service orders, wake-up calls, and other requests promptly, ensuring guest satisfaction and meeting their needs.
- Internal Communication: Facilitate internal communication between resort departments and Team Members, efficiently relaying messages and requests.
- Emergency Response: Follow established protocols to handle emergency calls and promptly notify relevant personnel, including security and management, when necessary.
- Multitasking: Demonstrate the ability to handle multiple calls simultaneously and manage busy call periods effectively.
- Record Keeping: Maintain accurate records of call logs, messages, and any relevant information using the resort's communication tools and software.
Education, Skills, and Experience:
- High school diploma or equivalent is required.
- Additional education or training in hospitality or communication-related fields is preferred.
- Excellent verbal communication skills, including a pleasant and articulate phone manner.
- Strong customer service orientation with the ability to handle calls professionally and empathetically.
- Proficiency in operating PBX systems and telephone switchboards.
- Multitasking abilities to efficiently manage multiple calls and inquiries.
- Familiarity with resort services, facilities, and local attractions to provide guests with accurate information.
- Prior experience as a PBX Operator or in a similar communication-related role is preferred.
- Experience in a resort or hospitality environment is beneficial.
- Ability to work weekends, holidays, overtime, and rotating schedules.
Physical Requirements:
- Able to reach periodically.
- Visually look at a computer for extended periods
- Able to sit and use the computer for hours at a time.
- Subject to environmental conditions, work activities can occur inside and outside.
- Visually look at a computer for extended periods
- Repetitive hand motions, such as typing.
Our Work Culture & Environment: We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore's core values—Easy on Purpose, Unexpected Delight, Service Savvy and Insightful Innovations—and fosters a culture built on TOGETHERNESS.
At Evermore, your role isn't just a job—it's a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We're building a whole new class of hospitality in Orlando, so we're looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you'll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.
Are you ready to join the team that's redefining how to vacation? Join us today! We can't wait to meet you!
EOE/M/F/D/V