Lead Tech, Technical Entertainment Maintenance

Universal Studio's (SP)

Orlando, FL, USA

Published: 5/12/2026

Full time

JOB SUMMARY:

Supports management in directing and coordinating activities of the Technical Entertainment maintenance personnel. Routinely provides feedback to management on personnel issues and performances. Actively support and implement daily/weekly/monthly planning and scheduling. Ability to multitask and use basic problem-solving skills. Actively promotes, engages in, and maintains positive working relationships with other departments in supporting department activities by performing duties assigned.

MAJOR RESPONSIBILITIES:

Plans and delegates work tasks. Delegates work assignments among qualified crewmembers. Communicates performance expectations to ensure proper completion of maintenance tasks for Technical Entertainment systems.
Actively reinforces company safety guidelines and programs, reports non-compliance. Monitors employees productivity, work habits. Leads work startup and stoppage. Monitors care, condition, use and storage of tools, equipment and other UO property. Maintains material inventories. Monitors compliance with wardrobe/grooming standards, driving policy, radio usage and other UO policies.
Ensures proper completion of required documentation. Captures written behaviors using the Lead Observation Report to support managerial and supervisory documentation.
Communicates and coordinates with other departments or crafts as needed. Communicates resource needs and work plans to Supervision. Provides two-way communications between work team, supervisor and other management and HR personnel.
Performs job duties as described for departments non-lead job descriptions.
Maintains and shares job knowledge, assists in developing and training employees. Actively participates in learning opportunities in Entertainment technologies for all disciplines.
Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.

EDUCATION:

Associate degree (AA) preferred.
Bachelors degree from a four-year college or university in related field preferred.

EXPERIENCE:

Must possess advanced knowledge of entertainment systems theory as well as practical training and experience.
3-5 years experience leading large work crews in repair and maintenance.
5-8 years experience in maintaining, troubleshooting, and repairing entertainment equipment.
5-8 years experience in electrical repairs in DC or AC systems.
5-8 years experience in design, installation, or maintenance of A/V & Entertainment systems.
Or equivalent combination of education and experience accepted.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

Valid Florida drivers license requires.

ADDITIONAL INFORMATION:

Computer experience with basic knowledge of MS, MSWord, MS Excel a plus; or equivalent combination of education and experience.
Advanced knowledge in the set-up and ongoing maintenance of A/V & Entertainment systems.
Certificates and factory training desired.
Cable terminations and labeling desired.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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