Title: Compliance Officer
Location: 8550 NW 33rd St., Suite 401, Doral, FL 33122
2601 Blair Stone Road, Tallahassee, FL 32399
Pay rate: $38.14/hr on W2
Either Webcam OR In Person interview
Duration: 11 Weeks
Required Skills
CANDIDATE RESPONSIBILITIES:
CANDIDATE REQUIRED SKILLS:
Location: 8550 NW 33rd St., Suite 401, Doral, FL 33122
2601 Blair Stone Road, Tallahassee, FL 32399
Pay rate: $38.14/hr on W2
Either Webcam OR In Person interview
Duration: 11 Weeks
Required Skills
- Ability to speak and understand English
- High school diploma
- Excellent written and oral communication with the public
- Ability to read and interrupt Florida State Statues
- Experience working with the public in a professional work environment
- Experience working with the public and analyzing complaints
- Experience using Versa
- Experience using OnBase system
- Bachelor's Degree
CANDIDATE RESPONSIBILITIES:
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statute and compare with complaints to analyze the issue.
- Communicating with the public, so good customer service skills are a MUST.
- Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
- Provide any resources or referrals, as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
- Communicate verbally and in writing appropriately
- Read and interrupt Florida statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project time line