Job Description
Responsibilities
Qualifications
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
About the Team
The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:
- General:
- Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
- Appropriately use all related equipment, including cash registers, Micros, and credit card machines.
- Accurately collect payment for meals and give change when needed.
- Assign wait staff to service guests where seated.
- Answer phone, greet guests, and keep track of seat availability in restaurant.
- Assist wait staff.
- Assist with bussing and resetting tables.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Perform all duties of O&H Attendant through a support and relief capacity.
- Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
- Have complete knowledge of all casino events and promotional activities, and assist as needed.
- Keep work area in a clean and orderly manner, including host area, stairway, and entrance to restaurant and elevator.
- Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
- Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
- Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
- Perform other duties as assigned or reasonably requested by any member of management.
Responsibilities
- Operating Principles: Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of See Say Smile to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
- Tools and Technology: MICROS cash register system; telephone; credit card machine; desktop computer; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms.
Qualifications
- Experience: A high school diploma or GED equivalent is preferred. Must be at least 18 years of age.
- Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction; Knowledge of arithmetic and its application.
- Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions.
About Us
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
About the Team
The Gaming Analytics Department is responsible for leading all analytical work related to table games, slots, poker and other gaming products. Our team works with table games and slots operational leadership, Shared Services (ESS Gaming), and property leadership (AGMs/GMs) to optimize the gaming floor and explore/test new products. Some of their activities include:
- Gaming asset optimization: making recommendations for the types of table games and number of slot units necessary to satisfy demand.
- Creating and updating recurring product performance models and reports
- Advising gaming leadership: analyzing and reporting on the financial performance and profitability of table games and slot units on a monthly basis.
- Assisting with ad hoc analyses