Ark Hospitality - Front Desk Agent
Description
We are currently seeking a Front Desk Customer Service Representative to join our Team.
Part-Time Front Desk Agent must be able to work 3 PM- 11 PM approximately 3-4 days a week, with the possibility of working Night Audit shifts as needed.
Responsibilities
• Greet and welcome guests with a friendly and professional attitude.
• Check guests in and out efficiently and accurately.
• Handle reservations, cancellations, room assignments, and guest requests.
• Answer phones and respond to guest inquiries in a timely manner.
• Process payments and guest transactions accurately
• Monitor and maintain the front desk area to ensure it is clean and organized.
• Assist with daily hotel operations and other duties as assigned by management
• For night audit shifts, complete nightly reports, balance accounts, and perform required overnight procedures.
Qualifications
• Previous Hotel front desk experience is required.
• Friendly, professional, dependable, and welcoming personality.
• Strong computer and basic math skills.
• Ability to handle cash, credit card transactions, and guest accounts accurately.
• Ability to remain calm and professional when handling guest concerns or difficult situations.
• Must maintain a professional appearance and attitude at all times.
• Ability to multitask and work efficiently in a fast- paced hotel environment.
• Excellent Customer Service and Communication Skills.
• Ability to work independently and as part of a team.
• Must be available to work weekends and holidays when required.
• Flexible with scheduling and willing to assist with Night Audit Shifts when needed.
We are currently seeking a Front Desk Customer Service Representative to join our Team.
Part-Time Front Desk Agent must be able to work 3 PM- 11 PM approximately 3-4 days a week, with the possibility of working Night Audit shifts as needed.
Responsibilities
• Greet and welcome guests with a friendly and professional attitude.
• Check guests in and out efficiently and accurately.
• Handle reservations, cancellations, room assignments, and guest requests.
• Answer phones and respond to guest inquiries in a timely manner.
• Process payments and guest transactions accurately
• Monitor and maintain the front desk area to ensure it is clean and organized.
• Assist with daily hotel operations and other duties as assigned by management
• For night audit shifts, complete nightly reports, balance accounts, and perform required overnight procedures.
Qualifications
• Previous Hotel front desk experience is required.
• Friendly, professional, dependable, and welcoming personality.
• Strong computer and basic math skills.
• Ability to handle cash, credit card transactions, and guest accounts accurately.
• Ability to remain calm and professional when handling guest concerns or difficult situations.
• Must maintain a professional appearance and attitude at all times.
• Ability to multitask and work efficiently in a fast- paced hotel environment.
• Excellent Customer Service and Communication Skills.
• Ability to work independently and as part of a team.
• Must be available to work weekends and holidays when required.
• Flexible with scheduling and willing to assist with Night Audit Shifts when needed.